1. About These Terms

Welcome to SparkleReads! These Terms and Conditions ("Terms") form a legal agreement between you and SparkleReads, a UK-based digital service that creates personalised, AI-generated bedtime stories for children.

By using our service, you agree to be bound by these Terms and our Privacy Policy. If you don't agree with these Terms, please don't use our service.

Service Provider: SparkleReads
Website: https://sparklereads.com
Service Type: Digital content creation and subscription service
Governing Law: These Terms are governed by English law

2. Our Service

2.1 What We Provide

SparkleReads offers:

AI-generated, personalised bedtime stories for children
Age-appropriate content tailored to your child's interests
Free tier: 1 short story per week
Paid plans: Additional stories and features
Digital content accessible through our website

2.2 Service Availability

We aim to provide our service 24/7, but cannot guarantee uninterrupted access. We may occasionally suspend the service for maintenance, updates, or other operational reasons.

2.3 Age Requirements

Our service is designed for families with children aged 3+. Account holders must be at least 18 years old or have parental/guardian consent.

3. Subscription and Payment Terms

3.1 Free Tier

Our free tier provides 1 short story per week. Free accounts are subject to usage limits and may have restricted access to certain features.

3.2 Paid Subscriptions

Paid plans offer:

Additional story credits for medium and long stories
Enhanced customisation options
Priority customer support
Early access to new features

3.3 Payment and Billing

Payments are processed securely through Stripe
All prices include applicable VAT where required
Subscriptions auto-renew unless cancelled
You can cancel your subscription at any time
No refunds for partial periods unless required by law

UK Consumer Rights: Under the Consumer Rights Act 2015, you have certain rights regarding digital content. You may be entitled to refunds if our service is faulty or not as described.

4. Cancellation and Refunds

4.1 Your Right to Cancel

Under UK law, you have the right to cancel digital content purchases within 14 days, unless you've accessed the content and agreed to waive this right.

4.2 Subscription Cancellation

You can cancel your subscription at any time through your account settings
Cancellation takes effect at the end of your current billing period
You retain access to paid features until the end of the paid period
After cancellation, your account reverts to the free tier

4.3 Refund Policy

Refunds may be provided in cases of:

Technical faults that prevent service access
Billing errors or unauthorised charges
Service not performing as described
Other circumstances required by UK consumer law

Important: By accessing generated stories, you acknowledge that the digital content has been delivered, which may affect your statutory cancellation rights.

5. Contact Information

If you have any questions about these Terms or need support, please contact us through our website. We aim to respond to all enquiries within 48 hours.

Consumer Rights: These Terms do not affect your statutory rights as a consumer under UK law. If you have concerns about our service that we cannot resolve, you may contact Citizens Advice or Trading Standards for guidance.